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Overview
At SkiesHigh-CommercialPortal.com, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return or refund in accordance with the policy outlined below.
Our return policy is valid for 30 calendar days from the date your order is delivered. Unfortunately, we cannot process return or refund requests submitted after this period.
To qualify for a return, the item must:
- Be unused and in its original condition.
- Be returned with all original packaging, labels, manuals, and accessories.
- Include proof of purchase or order confirmation.
Non-Returnable Items
The following items cannot be returned unless they are damaged or defective upon delivery:
- Customized or personalized products.
- Digital products or downloadable software.
- Gift cards or promotional vouchers.
- Clearance or final sale items.
- Products damaged due to misuse or improper handling.
- Items returned without original packaging.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact our support team within 48 hours of delivery.
To help us process your request quickly, please provide:
- Your Order Number
- Clear photos of the product
- Photos of the packaging
- A brief description of the issue
After verification, we will arrange a replacement or issue a refund where applicable.
Return Process
To initiate a return:
- Contact our customer support team.
- Provide your order details and reason for the return.
- Wait for return authorization instructions.
- Securely package the product.
- Ship the product to the return address provided by our support team.
Returns sent without prior authorization may not be accepted.
Refunds
Once your returned item has been received and inspected, we will notify you regarding the status of your refund.
If approved:
- Refunds will be processed using the original payment method.
- Processing times typically range from 5–10 business days, depending on your payment provider.
- Shipping charges are generally non-refundable unless the return is due to our error.
Exchanges
We only replace items if they are:
- Defective
- Damaged during shipping
- Incorrectly delivered
Replacement requests are subject to product availability.
Order Cancellation
Orders may be cancelled before they are shipped.
Once an order has been dispatched, it cannot be cancelled. You may instead request a return after receiving the product, subject to this policy.
Return Shipping
Customers are responsible for return shipping costs unless:
- The wrong item was delivered.
- The product arrived damaged.
- The product is defective.
We recommend using a trackable shipping service for valuable items.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account again.
- Contact your credit card company.
- Contact your bank, as processing times may vary.
If you still have not received your refund, please contact our customer support team.
Contact Us
If you have any questions regarding our Return & Refund Policy, please contact us.
Website: SkiesHigh-CommercialPortal.com
Email: support@skieshigh-commercialportal.com
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM
